Crizalia — Terms & Conditions
General Terms and Conditions of Sale for Retreats and Services
Crizalia Le Blan, Lille (France) · Version 2.0 · In effect from 27 April 2026
These General Terms and Conditions of Sale (“T&Cs“) govern the booking and provision of all retreats, workshops, coaching sessions, online classes, ceremonies, and other services (the “Services“) offered by Crizalia Le Blan (the “Service Provider“, “we”, “us”) through the website www.crizalia.com (the “Site“) to clients (“you“, the “Client“). The version applicable to a booking is the one in force at the time of confirmation.
Article 1 — Scope and definitions
These T&Cs apply, without restriction or reservation, to all Services offered for sale on the Site. Each Service has a dedicated page on the Site setting out its essential characteristics, schedule, location, capacity, and price.
“Client” means any natural person of full legal capacity (Articles 1145 et seq. of the French Civil Code), acting outside their trade or profession, who books a Service. “Distance Contract” has the meaning given by Article L221-1 of the French Consumer Code (Code de la consommation). “Retreat” means a residential or non-residential multi-day Service held at a specific location and on specific dates.
By confirming a booking, the Client confirms having read, understood, and accepted these T&Cs (which include the cancellation policy at Article 8) and the Privacy Policy.
Article 2 — Identity of the Service Provider
Crizalia Le Blan — auto-entrepreneur (micro-entreprise)
Headquarters: 182 rue de Lompret, 59130 Lambersart, France
SIREN: 853 018 612 · SIRET: 853 018 612 00012
Email: info@crizalia.com
VAT status: TVA non applicable, article 293 B of the general code of taxes (Code général des impôts – CGI). No VAT is charged. For Services physically performed in another EU/EEA Member State, place-of-supply rules apply pursuant to Article 259 A CGI / Articles 53–54 of EU Directive 2006/112/EC; the Service Provider may rely on the Special Scheme for Small Enterprises (Article 293 B ter CGI / Article 284 of the EU VAT Directive) where applicable.
Director of publication: Crizalia Le Blan
Hosting provider: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France — www.ovh.com
Professional liability insurance: Crizalia carries professional civil liability insurance covering her activities. Details available on request from info@crizalia.com.
Article 3 — Services
The Service Provider offers workshops, 1:1 coaching, online classes, retreats, and other personal-development and well-being services. Each Service’s essential characteristics, including any health-related contraindications and applicable schedule, are described on its dedicated page on the Site.
Non-medical character. The Services are non-therapeutic. They do not constitute the practice of medicine within the meaning of Article L4161-1 of the French Public Health Code (Code de la santé publique), nor any paramedical regulated activity. They are intended for personal development, well-being, mindfulness, self-discovery, and holistic life balance, and are not a substitute for professional medical advice, diagnosis, or treatment.
Age requirement. Services are reserved for persons aged 18 and over.
Article 4 — Pre-contractual information
Before any booking, the Service Provider provides the Client with the information required by Article L221-5 of the French Consumer Code: essential characteristics of the Service, total price including all taxes, payment and performance modalities, identity of the Service Provider, complaint handling, and applicable consumer rights.
Article 5 — Booking and contract formation
Booking is made through the booking system on the Site. The Client selects a Service, provides their details, completes the Health Declaration where applicable (see Article 7), accepts these T&Cs, and submits payment.
Contract formation. A binding contract is concluded when the Service Provider sends a booking confirmation, via email, after receipt of the participation fee.
It is the Client’s responsibility to verify the booking details and report any error to info@crizalia.com without delay.
Article 6 — Prices and payment
Prices are indicated in euros, all taxes included (TTC). The Service Provider is exempt from VAT under Article 293 B CGI; no VAT is charged in addition. Prices applicable are those in force at the time of booking.
Payment is made exclusively by bank transfer to the bank account communicated by the Service Provider on the booking confirmation. Payment is due upon booking unless a different deadline is specified for the relevant Service. Failure to pay within the period stated results in automatic cancellation of the booking.
An invoice is issued upon payment.
Article 7 — Health and participation
Some of the Services involve practices that have known health contraindications. The Client is invited to read the dedicated retreat page for the practice description and contraindications, and to consult their healthcare provider before booking if any condition may be affected.
7.1 Health declaration
Where required by the nature of the Service, the Client completes a Health Declaration form before or at the time of booking. The Client undertakes to disclose any health condition that may be affected by the practices involved.
7.2 Pre-contractual duty to inform
Truthful and complete disclosure is the Client’s pre-contractual duty to inform (devoir précontractuel d’information) under Article 1112-1 of the French Civil Code — a mandatory provision of public policy (disposition d’ordre public) that cannot be limited or excluded by agreement.
7.3 Medical clearance — condition precedent
Where the Client discloses a relevant condition, participation is subject to a condition precedent (condition suspensive) under Article 1304 of the French Civil Code: at least 14 days before the start of the Service, the Client provides written confirmation from a qualified healthcare professional stating that they are fit to participate. If the confirmation is not provided in time, the booking lapses by operation of law.
7.4 Consequences of non-disclosure
Incomplete or false disclosure may reduce or exclude the Client’s rights to damages under the French principle of victim’s contributory fault (faute de la victime) — Cass. 3ème civ., 5 juin 2025, n° 23-23.775. It may also entitle the Service Provider to rescind the contract for fraudulent misrepresentation (dol) under Article 1137 of the French Civil Code, which expressly covers deliberate concealment (réticence dolosive) of information known to be decisive for the other party’s consent.
7.5 Participation at own risk; safety obligation
Participation is at the Client’s own risk. The Service Provider undertakes a means-based safety obligation (obligation de sécurité de moyens) — Cass. 1ère civ., 15 décembre 2011, n° 10-23.528 — assessed with heightened rigour because of the nature of certain practices. Nothing in these T&Cs limits the Service Provider’s liability for damage caused by gross negligence (faute lourde) or intentional fault (faute dolosive) within the meaning of Article 1231-3 of the French Civil Code, or by the intent or gross negligence of legal representatives or agents; nor does it limit the Client’s mandatory consumer protections under Article R. 212-1 of the French Consumer Code.
7.6 Right to exclude for safety
For the participant’s safety, the Service Provider reserves the right — exercised in good faith (bonne foi) under Article 1104 of the French Civil Code (a provision of public policy) and in accordance with its safety obligation (obligation de sécurité) — to exclude a participant from individual practices or from the entire Service if, in its reasonable assessment, safe participation is not possible.
7.7 Retention of the participation fee on undisclosed condition
Where an exclusion under section 7.6 is based on a relevant condition the Client failed to disclose despite the Article 1112-1 duty, the Service Provider may retain the participation fee as a penalty clause (clause pénale) within the meaning of Article 1231-5 of the French Civil Code, as compensation for reserved capacity and preparation costs. The competent court may, even of its own motion, moderate or increase this amount if it is manifestly excessive or derisory (Article 1231-5, second paragraph — a rule of public policy). In all other cases of organiser-initiated exclusion, Article 8 applies.
Article 8 — Right of withdrawal and cancellation
8.1 No statutory right of withdrawal — leisure-activities exception
The services offered on the website – retreats and workshops – are leisure-activities services provided on specific dates. The 14-day statutory right of withdrawal for distance contracts does NOT apply, pursuant to Article L221-28, 12° of the French Consumer Code, transposing Article 16(l) of EU Directive 2011/83/EU.
8.2 Cancellation by the Client
Cancellations must be sent in writing to info@crizalia.com. The date of receipt by the Service Provider determines the applicable tier. Amounts retained compensate the Service Provider for reserved capacity and preparation costs (event organisation, venue, facilitators, materials) and constitute a penalty clause (clause pénale) within the meaning of Article 1231-5 of the French Civil Code; the competent court may moderate the amount if manifestly excessive (Article 1231-5, second paragraph).
8.2.1 Retreats and multi-day workshops
(a) More than three (3) months before the start date: 50 % refund (50 % retained).
(b) Three (3) months or less before the start date: no refund (100 % retained).
The retention is justified by the fact that the principal event-organisation costs (venue commitment, facilitators, materials, room blocks) are committed and largely irrecoverable from the third month preceding the Service.
8.2.2 Short-format Services (1:1 coaching, individual sessions, online classes)
A confirmed appointment may be rescheduled, free of charge, up to twenty-four (24) hours before its scheduled start. Beyond that point, the session is considered performed and is not refundable, except in case of force majeure within the meaning of Article 1218 of the French Civil Code.
8.2.3 No substitution — bookings are personal
Bookings are personal and non-transferable. Pre-organisation for each retreat is tied to the named participant — including room allocation, dietary requirements, group composition, and individual health-declaration screening — and cannot be reassigned. A request to change the named participant is treated as a cancellation by the original Client under section 8.2.1, with the refund tier applicable to the date of receipt of the cancellation request; the proposed replacement may book separately, subject to availability and the prevailing price.
8.2.4 Mandatory consumer protections
Nothing in this Article 8.2 limits mandatory consumer protections. In particular, the participation fee is refunded in full where the cancellation is caused by force majeure affecting the Client (Article 1218 of the French Civil Code) or by a fault of the Service Provider.
8.3 Cancellation by the Service Provider
The Service Provider may cancel a Service in case of force majeure (Article 1218 of the French Civil Code), insufficient registrations below the minimum-participants threshold communicated for the Service, illness or unavailability of the facilitator, or any other serious cause beyond its control. In such cases, the Service Provider refunds the participation fee in full. Indirect costs incurred by the Client (e.g., transport, third-party accommodation) are not reimbursed except in case of intent or gross negligence by the Service Provider.
Article 9 — Liability
The Service Provider’s contractual liability is governed by Articles 1217 et seq. of the French Civil Code.
Limitation of liability is permissible under Article 1231-3 of the French Civil Code except in case of gross negligence (faute lourde) or intentional fault (faute dolosive). Nothing in these T&Cs limits:
(a) liability for damage caused by intent or gross negligence of the Service Provider, its legal representatives, or agents;
(b) the Client’s mandatory consumer protections under Article R. 212-1 of the French Consumer Code, in particular the irrebuttable presumption of abusiveness of any clause restricting the consumer’s right to compensation in case of breach (Article R. 212-1, 6°);
(c) the Service Provider’s safety obligation (obligation de sécurité) under the case law cited at section 7.5.
The Service Provider is not liable for failures by independent third-party providers (transport, accommodation, etc.) where the Client has contracted directly with such providers.
Article 10 — Force majeure
Within the meaning of Article 1218 of the French Civil Code, force majeure arises in contractual matters where an event beyond the debtor’s control, that could not reasonably have been foreseen at the time of contract formation, and whose effects could not be avoided by appropriate measures, prevents the debtor from performing the obligation. In case of force majeure, the affected party is exempted from liability for non-performance during the impediment. Where the impediment is permanent, the contract is terminated by operation of law.
Article 11 — Personal data
The Service Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Loi Informatique et Libertés (Loi n° 78-17 of 6 January 1978, as amended). Health data collected via the Health Declaration is processed solely on the basis of the Client’s explicit consent under Article 9(2)(a) GDPR for participation-fitness assessment, with strictly limited access and a maximum retention of three (3) months after the end of the Service.
Full information on data processing — including categories of data, recipients, retention periods, international transfers, and rights — is set out in the Privacy Policy published on the Site.
Article 12 — Image and audio rights
The Service Provider may take photographs or audio/video recordings during the Services for promotional use on the Site and on social media. The Client may decline or withdraw consent at any time by writing to info@crizalia.com or by notifying the photographer on site. No recording will be published if the Client objects.
Article 13 — Intellectual property
All content on the Site (texts, images, videos, podcasts, methodologies, materials, logos) is protected under the French Intellectual Property Code (Code de la propriété intellectuelle). Reproduction, communication to the public, or commercial use without prior written authorisation is prohibited.
Article 14 — Complaints and consumer mediation
14.1 Direct complaints
Any complaint must first be sent to info@crizalia.com (or by registered letter to the headquarters address) within a reasonable period after the Service.
14.2 Consumer mediation
In the event of a dispute, after the direct-complaints procedure has been attempted, the Client has the right under Article L612-1 of the French Consumer Code to refer the dispute free of charge to a consumer mediator (médiateur de la consommation). Crizalia will inform the Client of the competent mediator’s contact details upon request to info@crizalia.com.
Article 15 — Applicable law and jurisdiction
15.1 Applicable law
These T&Cs and any contract governed by them are subject to French law (Article 4(1)(b) of the Rome I Regulation — Regulation (EC) No. 593/2008 — for services contracts, the Service Provider being established in Lille, France). For consumers habitually resident in another EU/EEA Member State, mandatory consumer-protection provisions of the country of habitual residence apply alongside French law pursuant to Article 6 of the Rome I Regulation, to the extent they afford a higher level of protection that cannot be derogated from by agreement.
15.2 Jurisdiction
Business clients (B2B): the Tribunal judiciaire de Lille (France) has exclusive jurisdiction.
Consumers (B2C): the Client may bring proceedings either in the courts of Lille (France) or in the courts of their domicile, in accordance with Articles 17–18 of the Brussels I bis Regulation — Regulation (EU) No. 1215/2012. The Service Provider may bring proceedings against the Client only in the courts of the Client’s domicile.
Article 16 — Modification of these T&Cs
The Service Provider may modify these T&Cs at any time. The version applicable to a booking is the one in force at the time of confirmation.
Article 17 — Severability
If any provision of these T&Cs is held invalid or unenforceable, the remaining provisions remain in full force and effect.